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ONLINE ADVANCE SAP CRM TRAINING IN SINGAPORE

Best SAP CRM training institute php2ranjan,Hyderabad,provides real-time and placement oriented SAP CRM training in Hyderabad. We also provides Best SAP CRM training courses in Hyderabad. SAP CRM training course content designed basic to advanced levels. we have a team of SAP CRM experts who are working professionals with hands on real time SAP CRM projects knowledge, which will give students an edge over other Training Institutes.

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SAP CRM Course Modules

Business Partners

  • BP Roles
  • Number Ranges
  • Classification
  • BP hierarchies,BPtypes

 

  • Relationships
  • Standard SAP CRM Queries for Requirement gathering

 

  • BP Configuration Settings-CRM
  • Download-ECC->CRM->Initial Load Settings->Delta load

 

Organization Model

  • Introduction of CRM Org Model.
  • Differences between CRM and EQ Org model
  • Mapping of ECC Org model with CRM
  • Functionality->Sales, Service, Marketing.
  • Attributes->Sales, Service, Marketing.
  • Division->Dummy Division,R/3 Division Mapping.
  • Distribution Channel->R/3 Distribution Channel Mapping
  • Rule Type and Responsibility type.
  • Organization Data determination.
  • Mapping of ECC-Sales Org to CRM Root Org
  • Middleware Settings to download ECC Sales Org

Product

  • Product Customization on Stand alone
  • Define Hierarchies & Categories
  • Assign Application to different functionalities
  • Product Relationships
  • condition Procedures
  • Product Customization with ECC as backend
  • Download Hierarchies and Categories
  • Download Materials & Products
  • Download Attributes & Set types
  • create Material, Service & Warranty Product

Base Customization

  • Transaction Types
  • Item Category
  • Item Category Determination
  • Copying Control
  • Status Profile
  • Text determination Procedure

 

  • Text determination Procedure
  • Data Profile
  • Partner Determination Procedure
  • Action Determination Procedure

 

  • CRM Pricing
  • Download Pricing Conditions, Procedures from ECC
  • Subject Profile
  • More Covered at Process Level

 

WEBUI

  • Business Role
  • PFCG Authorizations & Roles for different Vertical Business Roles
  • Navigation Bar Profile
  • Technical Profile
  • Assign Business Roles To Org Model

SALES

  • Opportunity Management
  • Sales Agreement

 

  • Sales Quotation

 

  • sales Order
  • Lead Management

 

SERVICE

  • I base
  • Complaints & Returns with SLA
  • Comp & Returns With Credit & debit Memo

 

  • service requests/ Service Ticket
  • In-house repair
  • Product Service letter
  • Service Agreement
  • Service Contract
  • Service Order

IC

  • Account Identification
  • case Management
  • Fact Sheet
  • Agent Inbox
  • Call List
  • Alerts

 

  • interactive Scripts
  • Broad Cast Messaging
  • ERMS Configuration & Routing Rules

 

 

 
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